Holiday Season Shipping Update / Mise à jour des expéditions pour la saison de Noël

Season’s Greetings / Meilleurs Voeux!

We know you’re worried about gifts showing up in time. We’re worried too! We ship daily. If we receive your order before 3:30PM (EST) we ship the same day. 

If you have need something delivered before Christmas or another date please contact us and we’ll try to provide you with an estimate and information on the different shipping options.

Update: Christmas delivery cut-offs

USA
: Camera and clothing orders to USA using our Standard Tracked Shipping option need to be placed before Friday, December 17th for Christmas delivery (not guaranteed to arrive by Christmas however). The ExpressPost service cut-off date is Thursday, December 16th (Christmas delivery is guaranteed). And the Expedited Parcel service cut-off is Monday, December 13 (Christmas delivery guaranteed).

Canada: The delivery cut-off dates vary by region and shipping service.
Outside of Quebec: the cut-off date for ExpressPost is Monday, December 20th. The cut-off date for Expedited Parcel is Monday, December 13th.
Within Quebec: 
the cut-off date for Standard Tracked Shipping is Wednesday, December 15th. The cut-off for ExpressPost is Tuesday, December 21st. The cut-off date for Expedited Parcel is Friday, December 17th.
Montreal region: The cut-off date for Standard Tracked Shipping is Friday, December 17th. The cut-off for ExpressPost is Tuesday, December 21st. The cut-off date for Expedited Parcel is Friday, December 17th. Contact us for in-person purchases.

 

Here are some more general updates:

USA
Our least expensive ‘Standard Tracked Shipping’ option typically arrives on the shorter end of the estimated time when going to major cities but there is no delivery time guarantee (i.e. you won’t get your postage refunded if it takes longer than the estimate; some of our more expensive options do offer a such a guarantee). We’re in Montreal, close to the New York, so east coast deliveries are typically quickest.

For a real-world estimate here are the actual delivery times for the last batch of parcels we sent to the USA via Standard Tracked Shipping:

  • Minneapolis, MN (4 business days).
  • Pueblo, CO (7 business days)
  • Casper, WY (4 business days)
  • Providence, RI (3 business days)
  • San Francisco, CA (4 business days)
  • Hoboken, NJ (2 business days)

Canada
Our Standard Tracked Shipping provider is reporting slower than usual delivery times in British Columbia due to the flooding situation. In all other areas, we’re seeing normal delivery times.

Montréal
Le ramassage local est disponible sur rendez-vous. De plus, nous offrons des rabais pour les achats en personne (interac ou comptant) car nous économisons sur les frais de transaction et matériaux d'emballage. Contactez-nous pour plus de détails.

We offer local pickup by appointment. In addition, we give discounts for in-person purchases (e-transfer or cash) as we save on transaction fees. Contact us for details.

Australia and New Zealand
Our low-cost carrier, Asendia, temporarily suspended shipments to Australia and New Zealand. Only the more expensive Canada Post services are currently available. Sorry for the inconvenience.

Europe/UK
Our least expensive Standard Tracked Shipping does not offer returns so please double check that there are no typos in the delivery address you provide. Also, this service does not offer delivery time guarantees.